Frequently Asked Questions

• What are your shipping rates? Taxes and duties?

• Taxes and shipment are calculated at checkout.
• Local: Shipments within Metro Manila are PHP 200.00
• Domestic: Shipments outside of Metro Manila, but within the Philippines are PHP 350.00
• International: Shipments outside of the Philippines are PHP 3000.00 - with taxes and duties to be shouldered by the buyer.

• How long will it take to receive my order?

• Local: Shipments within Metro Manila take 3-5 business days via LALAMOVE/Grab Express
• Domestic: Shipments outside of Metro Manila, but within the Philippines take 7-14 business days via Entrego
• International: Shipments outside of the Philippines take 7-18 business days via FedEx

• Returns & Exchanges
• Currently, we do not allow returns unless the product is damaged. We only allow exchanges for size exchanges of the same product type. Returns and size exchanges are subject to product availability. Our studio will be going on a temporary break in operations on December 13 until January 2022. Return/exchange tickets will be fulfilled when we resume.

For any concerns not covered on this page, please contact us via email at [ sassajstore@gmail.com ].